Enterprise AI Advisory
We are Independent Consultants focused entirely on
CX & Contact Center Transformation.
As a dedicated Ascent Business Partners Practice, our
Operator’s Eye fuels our Advisor’s Objectivity.
That perspective is how we identify the outcome
that impacts your numbers. Then we match you
with the right AI partner from Ascent's vetted
Solution Partner Network — built for enterprise scale.
With over 50 Deployments across the Ascent Network,
in the Last 12 Months, we continue to drive positive outcomes.
Our Key Differentiators
• Transformation Partner — Not a Vendor
• We've Sat in Your Seat — Operators, Not Outside Theorists
• Ascent's Vetted Solution Partner Network — Nearly 50 Solution Partners
• Fortune 500-Caliber Due Diligence — Built Into Every Engagement
• Technology-Agnostic — By Design
The Same Operational Discipline For Each Engagement
We Prove, Not Promise
Every Vendor Offers a Pilot. Ours Has to Pay for Itself.
Our Approach is a Breath of Fresh Air:
How? Your Own Data, Your Success Thresholds — Agreed to Before We Start
>2.5x Year 1 ROI Hurdle, Proven in Your Environment
You're Only Billed After the Outcome is Proven
That's Validation, Not a Sales Demo
01
Three Questions We Will Work Through Together:
Learn more on our Approach page
Identify the Challenge
Where's the Biggest Operational Challenge?
Technology comes second. We start by identifying where real business value exists — the cost centers and friction points draining efficiency today.
02
Define the Desired Outcome
Do We Have the Right Baseline Metrics?
Before we recommend a solution, we confirm the required baseline metrics are in place to prove — or disprove — measurable success.
03
Nail Down the Problem
Is it a Process Issue, Technology Issue, or Both?
We diagnose the root cause before prescribing a fix — so the solution matches the real problem, rather than assuming technology is the answer.
Meet Kev-AI
Kev-AI is a digital AI Agent trained
on Kevin's CX & Contact Center Expertise
Expert Answers, Anytime:
The Ascent Solution Partner Network
A vetted network of Solution Partners, purpose-built for
CX & Contact Center Transformation.
That network: nearly 50 Proven AI Solution Partners —
evaluated and selected from 400+ AI Solution Providers.
Each Screened Against
Fortune 500-Caliber Due Diligence
(For Security, Compliance, and Technical Fit)
AI that enhances what your people do best, keeping
the human touch where it matters.
Our Network Delivers:
Vendor-Neutral
Vendor-neutral recommendations — we represent your interests, not a single supplier's product line.
Aligned to Objectives
AI solutions aligned to your business objectives — capability matched to challenge, not the other way around.
Seamless Integration
Seamless integration into your existing CRM and contact center operations — no rip and replace required.
Accelerated Deployment
Accelerated deployment and adoption — from Pilot to enterprise scale, with success thresholds proven before we scale.
Our Network Reach:
16 AI-Powered Workflow Solution Sectors
One Network — Every Cost Lever
Like a Swiss Army knife — the right specialized partner for every challenge.
Agent Performance
Real-Time Agent Assist
Live AI Guidance on Calls
Accent Neutralization & Noise Cancellation
Real-Time Voice Clarity
Real-Time Translation
Live Multilingual Conversations
Knowledge Management
AI-Powered Knowledge Bases
Customer Experience & Insight
AI Agent (Self-Service & Deflection)
Agentic Chat, Voice & IVR
Quality Assurance & Management
Call Scoring & Compliance Monitoring
Reporting & Analytics
Interaction & Operational Analytics
Sales Enablement
Conversation Intelligence & Coaching
Workforce
Workforce Management
Scheduling & Forecasting
Hiring & Recruiting
AI Candidate Matching & Assessment
Training & Onboarding
Digital Training Platforms
Performance Management & Engagement
Performance Orchestration & Coaching
Platform, Security & Governance
CCaaS
Cloud Contact Center Platform
Work-at-Home Collaboration Tools
Remote Agent Enablement
AI Security
AI Defense & Biometric Authentication
AI Governance & Compliance
Guardrails & Compliance Monitoring
Get Started Today
• Partner With Experts - Navigate the AI Landscape With Confidence
• Accelerate Time-to-value - Move Beyond Outdated RFP Models
• Deliver Measurable Efficiency Gains - Identify Quick-Win AI Solutions
• Strategic AI Deployment - Sustain Continuous Learning & Optimization
Fast-track Your AI Implementation
Discover How Our Network Drives Measurable ROI Within 60 Days
Contact Us to Schedule a Working Session
Ready to Prove It in Your Environment?
Risk-Reduced Engagement. Proven Outcomes.
A Clear Path to Enterprise Scale
Bonita Springs, 34134-8686, Florida, United States
