Every one of our nearly 50 Solution Partners has been through it — no exceptions. Here's what we checked before a single partner earned a place in the network:

1. Security & Data Privacy

Data governance and storage review, Zero-Data Retention (ZDR) verification, automated PII redaction testing, current SOC 2 Type II audit reports, and recent third-party penetration test results. 

2. Regulatory & Compliance Alignment

Adherence to HIPAA, PCI-DSS, and TCPA for contact center environments; alignment with the EU AI Act and emerging U.S. state AI regulations; full audit-trail logging on every AI-generated response; and copyright indemnification.

3. Architecture & Technical Fit

Tested integration into CRM and contact center platforms like Salesforce and Zendesk; sub-1-2-second latency benchmarks; model-agnostic frameworks that don't lock you into one LLM; and automated fallback routing to a human agent.

4. Guardrails & Risk Mitigation

RAG-boundary testing to control hallucination risk; input/output filtering for toxicity and bias; prompt-injection defense review; and human-in-the-loop requirements for high-risk or financial-compliance tasks.

5. Total Cost of Ownership & ROI

Predictable token/API consumption estimates; full accounting of implementation and integration costs; projected AHT reduction and other value metrics; and deflection-rate thresholds agreed before the Pilot begins.

6. Business Stability & Partnership Fit

On top of our technical review, we assess financial stability and capitalization, the strength of the management team, backing from top-tier institutional investors, and a demonstrated commitment to collaborative delivery — among the additional factors that shape a partner's fit for the network.

...and more.

You start from where we've already landed.