AI with Measurable Business Outcomes
The Ascent 5-Step Approach
Discovery | Proof of Concept
1
Executive Working Session
Aligning on Goals & Opportunities
Pinpoint & Classify Pain Points
Quantify Desired Business Outcomes
Identify Focus Areas for Transformation
2
Technology-Agnostic Recommendations
Selecting the Best Solutions
Conduct Marketplace Vetting through our Solution Partner Network
Create Short-List Recommendations
Liaise with Selected Solution Partners
3
Proof of Value
Validating AI Solution in Your Environment
Provide Case Studies / Reference Library
Coordinate AI Solution Partner Demos
Perform Proof of Concept within your Ecosystem
Contracting | Long Term Success
4
Contracting Assistance
Seamless Integration and Execution
Validate Business Case & Prove >2.5x Year 1 ROI
Support Procurement Negotiations
Drive Commitment-to-Contract
5
Deployment Sponsorship
Ensuring Long-Term Success
Continued Collaboration with Client and Partner Company
Establish Executive Relationships
Monitor & De-Risk Enterprise Rollout
Contact Center Transformation
Customer Experience & Operational Excellence
It's What We Do
Ascent Solution Partner Network
Nearly 50 Vetted Solution Partners
AI That Delivers Measurable Business Outcomes
Ready to Transform Your Business with Our Proven Approach?
1
Real-Time Agent Assist
Real-time insights, suggestions, and sentiment analysis — guiding agents through every interaction.
2
Self-Service Strategies
Chatbots, knowledge bases, IVR, and mobile portals — resolving customer issues without an agent.
3
Quality Assurance
Monitoring, speech analytics, and automated compliance tracking — automated across every interaction.
4
Accent Translation & Neutralization
Real-time accent and language modification — protecting CX quality across offshore and multilingual teams.
5
Knowledge Management
Searchable knowledge unified across agents and self-service — the foundation for automation.
6
Hiring & Recruiting
Candidate matching, screening, and workflow automation — built for CX roles.
7
Onboarding & Coaching
Digital training and coaching platforms — replacing costly, slow instructor-led onboarding.
8
Workforce Management
Scheduling, forecasting, and compliance automation for the largest cost center — labor. (Seasonal, Monthly, Weekly, Daily, Hourly)
9
Global Labor Support
Strategic labor arbitrage through nearshore and offshore staffing — fully automated.
10
Enterprise Sales Workforce
Sales performance management, enablement, and conversation intelligence — for enterprise revenue teams.
11
Network Security & AI Governance
Trusted guardrails and biometrics — securing and governing LLMs, chatbots, and agents through automated red-teaming and real-time compliance monitoring.
One Network —Every Cost Lever
Like a Swiss Army knife — the right specialized partner for every challenge.
Case Studies Available
Proven at Enterprise Scale in Financial Services, Insurance, Healthcare, Telecom, Travel & Hospitality, Retail, Technology, and many more...
ROI Tied Directly to Your KPIs
Risk-Reduced, Shortened Deployment Timeline